Sonder — Drayton Apartments

Very Poor
Traveller Type: Traveling as Couple
  : We left after 1 1/2 hours of trying the codes and be I g licked out. Two flights of stairs in a dirty stairwell. Ripped rug. We left immediately. We want a refund
  : See above

Good
Traveller Type: Traveling as Couple
  : The location and pricing was good.
  : A bit noisy with the old windows but the noise maker helped. Wouldve liked some nice rugs for the bathroom floors.

Wonderful
Traveller Type: Traveling as Couple
  : Cute apartment, clean and in great shape. The location is the best. It may get noisy (we were there on St. Pat. day)
  : The kitchen was very large for this type of location, it would have been nice to forgo the large kitchen and closet and instead throw in a little seating area. Just my opinion. The one thing happened, though. We had a discount link for getting a parking pass in a garage nearby sent by Sonder. When i got the pass, it would not let me set the end date and defaulted to one day at $20. After parking, I tried to extend the pass for the next day and the cost for an extra day was $100. We ended up scanning out and buying a new day pass through the link, but it required us to leave the garage and come back. Seemed like a glitch in the system.

Very Good
Traveller Type:
  : The old charm, very spacious. Loved the full size bath products.
  : It was noisy, but we were prepared for that, and the property had a sound machine on the bedside table, so we slept well :)

Very Poor
Traveller Type: Traveling as Couple
  : I liked that it was close walking distance to things.
  : These Sonder rooms are an absolute joke! I thought this would be more like Airbnb, but its not even close. We barely slept due to outside noise, the neighbors, and our last night this loud vibrating sound didnt stop for hours. It literally shook the whole building and bed. There was awful moldy smell to the room too. The bed was a full size, not a queen as listed. The room in the listing was not the one we got. It faced the busiest street in Savannah and had no insulation to block outside noise or neighbors noise next to us. Customer service was also a joke. I called upon arrival and was told they would amend the issues. But I never heard back from them. I called our last night again while the building sounded as if it was going to blow up. They said we dont have maintenance for our buildings so try and deal with it. Never once did they offer a refund or apology. I will NEVER book a Sonder room again and I will be sure to share this awful experience with my thousands of Instagram followers so they dont make the same mistake I did.