Elms West Apartments

Poor
Traveller Type: Family with Young Children
  : Location was 10 minutes walk into Sunderland town centre. Parking was available outside the property.
  : Couldn't get hot water, lots of bugs, mainly spiders and ladybirds. Cracked glass in the cupboard. Very old and used furniture. Crockery and cutlery were old and had a "dirty" feel. Desperate need of refurbishment and TLC!!! Very disappointing. No hoover either or general amenities usually provided.

Wonderful
Traveller Type: Family with Young Children
  : We all loved the place. Spacious apartment with good location near the city. Birds chirping early morning that make every morning a lovely day.

Very Good
Traveller Type: Family with Young Children
  : Outside of the building does need some work, but inside the apartment was well presented. It was clean, good quality towels and bedding. It was ideally situated and really quiet, so great night's sleep. Added bonus free off street parking
  : First appearance of apartments disappointing, very untidy and looked neglected/ poor up keep

Good
Traveller Type: Family with Young Children
  : Location, & as we are older, liked the ground floor. Could not answer question re staff , as we did not see any staff.
  : Mattress could do with replacing, but was OK. A bath mat in the bath ( shower over bath) to prevent slipping would be great, as the bath is deep and smooth.

Fair
Traveller Type: Family with Young Children
  : Had to buy a mug as only 2 available and 3 people staying, no glassware at all.Issues with hot water, it would only heat up when the heating was on.

Pleasant
Traveller Type:
  : Good location for centre of the town (15 mins walk) and Stadium of Light (30 mins). Very spacious for two people. Clean, plenty of towels.
  : It feels like there is so much potential to the property that isnt being met. The bedroom and lounge are massive but very sparsely furnished and somewhat institutional in decoration. The Wi-Fi didnt work, and when we arrived there was no toilet paper, which is pretty shoddy. In fairness, this was rectified but the Wi-Fi never was.

Very Good
Traveller Type: Traveling as Couple
  : The apartment is in a lovely period building and the bedroom and lounge are large with very high ceilings. The furnishings are comfortable and the bed linen and towels excellent quality. The bathroom and kitchen are modern and appear newly fitted and were really clean. The weather was wet and chilly for May so we appreciated the efficient central heating. It's a good location within easy walking distance of the town centre and there is a local mini supermarket, and excellent pub and Italian restaurant nearby. We did have problems connecting to the wi-fi and some items were missing so I emailed FlexLets on our first morning. These issues were resolved within the hour by Jade who re-booted the router and delivered the items we needed. Excellent response!
  : The kitchen is sparsely equipped. I found it impossible to sleep on our last morning because the noise from the flat above started around 5am and continued until 7.15 or so. For a stay in Apartment 1 I recommend earplugs.