Tru By Hilton Warsaw In

Very Good
Traveller Type: family with young children
  : This hotel was new, clean, and modern. The bed was very comfortable and the shower was great!
  : The TV had issues with the guide which made watching tv very challenging. They were slow in stocking breakfast and that caused delays to our morning and a less than satisfactory breakfast experience.

Fair
Traveller Type: family with young children
  : The location of this hotel is perfect for a town the size of Warsaw.
  : Late night employee was beyond unfriendly and has an attitude problem. It's sad when you check in at night after a 16 hour road trip and the employee makes it feel as if you're inconveniencing him to do his job. I wish I could say this was a one time issue but it was a daily issue with him. The hospitality industry probably isn't the right choice for him. He also reeked of marijuana and so did a lot of the rooms and hallways. The room felt dirty and not cleaned properly before check in, the floor felt sticky and gross. The TV in the room was not user friendly and didn't function properly which was extremely frustrating. Housekeeping skipped my room all week long so during a 5 night stay I never once got clean sheets or new towels. Completely unacceptable. I should have complained to the staff about the conditions but I honestly didn't trust them to do the right thing or make it right.

Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: young couple
  : Location was great
  : Could improve on firmer pillows

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: family with young children
  : All the staff was friendly and welcoming. The gentleman who checked us in definitely set the friendly and welcoming tone.

Wonderful
Traveller Type: solo traveller