Sonder — Hancock Suites

Good
Traveller Type: Traveling as Couple
  : location
  : got locked out

Very Good
Traveller Type: Solo Traveler

Pleasant
Traveller Type: Traveling as Couple
  : Great location, place was cozy
  : Bathroom was lacking, place could use a full length mirror and a dresser

Pleasant
Traveller Type: Business Traveler
  : The location is very good. It is close to the downtown are and parks. All within walking distance.
  : No lift. When you have heavy luggage, it can be a problem. On on site services after normal working hours. The services requested can only be met one day after.

Very Poor
Traveller Type: Traveling as Couple
  : The apartment looked good online and we booked it for the central location in Beacon Hill, Boston. The location was indeed excellent. Sadly, this was the only positive about our experience.
  : Pretty much everything could have been better. First, we were charged for the booking immediately after it was made (in contrast to most booking.com ones where a booking is simply secured against a credit card). Next there were hidden charges (for taxes and a cleaning fee) not indicated on the booking (so, quite misleading). Then were were spammed with at least 50 emails from Sonder, the property management company, about checking in (this started 4 months before we were due to check in...). I requested an early check-in (1h earlier), and 4 months later still had not received a response from Sonder. On arrival the passcode did not work, so we could not get into the property, requiring us to make various international phone calls to get through (and get into the apartment). The internet did not work for 2 of the 3 days we were there. When I requested a late check-out (1-2h), the request was denied (even though we were told by a staff member that there was not another booking for the same day)...Overall, a highly disappointing experience and one I would not recommend to anyone! Stay away from Sonder, a faceless organisation clearly not responsive to the needs of their guests.

Wonderful
Traveller Type: Traveling as Couple
  : -Beautiful apartment in a historic brownstone with grand architectural features such as fire places and high ceiling height-excellent location for many sights-very well equipped kitchen unit-very comfy mattresses
  : there was a wardrobe gor hanging clothes but a distinct absence of drawer space (despite space for a chest of drawers in either bedroom or anti-room)Also no storage space in the bathroom, a shelf could easily be fitted above the sink ( I had to put my make up on the fireplace mantle in the sitting room!)

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children
  : Easy check in. Great communication from hotel admin. Attractive decor, clean, comfortable.

Very Good
Traveller Type: Traveling as Couple
  : location was perfect. easy walking distance to most places.
  : Nothing.